Please Note:
When calling Bowen Eye Care, please remember we are often fully booked. The staff may be with scheduled patients or walk-ins and unable to answer the phone.
We often find ourselves with all lines ringing or on hold. Many patients call into the wrong department causing long hold times as you wait for the appropriate department to become available. So, we want to let you know about our phone tree.
Opt 2- Front Desk; Exam Pricing; Insurance Verify
Opt 3- Opticians; Glasses Order Status
Opt 4- Clinic Technicians; Contact Order Status
Opt 5- Billing questions related to you previous bill
*Eyewear ORDER statuses will require further research as we receive packages daily, multiple times a day, and we notify our patients same day when they arrive.*
Clinic technicians run patients and check messages before/after lunch and at the end of the day. They require reviewing charts and getting with Doctors who are seeing patients. Please be patient.
To make a payment, Opt 2 or review your text messages for a secure link we may have all ready sent.
Please allow 2 business days for all phone calls to be returned. Many departments receive multiple messages from people calling back in, and some departments are getting the same message that another department has already received and resolved. So, it is can take a little more time to navigate through the messages in a timely manner.
*If we miss your call, you will receive a text message back inquiring about information to identify you and how we can help you. This message is broadcast to the entire staff in the office, someone will get this answered for you as soon as possible. It is not necessary or ideal to leave a message and reply to the text message. Again, we want to ensure employees aren’t doing double work so we can make ourselves more readily available to all of our patients.*
Bowen Eye Care
